Project Summary
To gain a better understanding of the current use and performance of free and reduced-fare transit pass programs, researchers at UC Irvine surveyed California transit agencies with a focus on members of the California Transit Association (CTA) during November and December 2019. Fifty-nine agencies, representing a broad cross-section of California transit operators, responded. Three quarters of respondents offered one or more free or reduced-fare transit pass programs in fiscal year 2018-19. While most respondents stated that free or reduced-fare transit passes increase ridership, many had concerns about the effect on their agency’s farebox recovery ratio, and to some extent on the fiscal health of their agency, though almost half of the respondents did not know the actual impacts. Those agencies offering student pass programs funded by student fees or employee programs funded by employers did not report any negative impact on ridership or on farebox recovery ratios. This confirms that free or reduced-fare transit pass programs structured like insurance programs (where a large group of potential transit riders—such as all students at a college or all employees in a large firm—periodically pays a lump sum to a transit agency while only a subset of that group actually uses transit) can be good for both riders and transit agencies. To achieve the full potential of these programs, they should be integrated into comprehensive policies to achieve California’s social and environmental goals.
